1. Why custody matters
Every package you carry is someone's diagnosis, treatment, or care plan. Chain of custody is the unbroken record of who had the package, when, and where. If the chain breaks, the delivery can't be trusted, and neither can GoBee.
2. Before you leave
- Check the manifest against the packages in hand.
- Count every package. Count again.
- Check labels match the manifest exactly.
- Never leave with a package you can't account for.
3. Keep labels covered
Manifests and labels can carry patient names, facilities, and specimen details. Keep them covered from public view at all times: in the van, at the counter, and on the street. No photos of labels on personal phones.
4. At pickup
- Verify the sender is who the manifest says.
- Count packages with the sender when possible.
- Note the condition of each package.
- Sign or confirm pickup in the system before you leave.
5. In transit
- Packages stay closed, upright, and secured.
- Never leave freight unsecured in an unattended vehicle.
- Keep temperature-sensitive items as labeled.
- Drive the route; don't add personal stops with freight aboard.
6. At delivery: verify the recipient
Deliver to the right person, not just the right building. Confirm the recipient's name and role against the manifest. If the person can't be verified, do not hand it over. Call dispatch.
7. Confirmed delivery, every time
Every delivery closes with proof: a signature, a photo, or both, as the job requires. No proof, no closed delivery. Record it before you leave the stop.
8. When something is wrong
Refused delivery, wrong address, damaged package, recipient unavailable: stop and call dispatch first. Do not improvise, do not leave the package somewhere convenient, and do not guess. Dispatch resolves ambiguity; you report it.
9. Wrong specimen or mix-up
If labels don't match, counts are off, or anything feels wrong about a package, secure it and call dispatch immediately. Never deliver a package you are unsure about. A delayed delivery can be fixed; a wrong delivery may not be.
10. Records are the job
- Document every stop: pickup, transit notes, delivery proof.
- Use GoBee's system, never personal messaging apps, for work records.
- If it isn't documented, it didn't happen.