1. Purpose
Fast, factual incident reporting protects patients, clients, operators, and GoBee. This training defines what counts as an incident, how to report it, and the conduct expected of every operator.
2. What counts as an incident
An accident, a damaged, lost, or wrongly delivered package, a major delay, a vehicle failure, an exposure to blood or body fluids, or a suspected privacy incident. When in doubt, treat it as an incident and report it.
3. Immediate reporting
Call dispatch right away. Do not wait until the end of the run and do not try to resolve it alone. Speed of reporting is part of the job, and dispatch resolves ambiguity.
4. Safety first
People before packages. If anyone is hurt, call emergency services first, then dispatch. Secure the scene if safe, and stay with anyone injured until help arrives.
5. Documentation
- Record who, what, when, and where.
- Photos of damage or conditions, if safe to take them.
- Names of anyone involved or present.
- Write facts, not guesses or blame.
- Keep records in GoBee's system, never personal messaging apps.
6. Privacy incidents
Report any suspected privacy breach to dispatch immediately: a package opened by the wrong person, a manifest seen by outsiders, a lost record. Do not discuss it with anyone outside the job and do not attempt to contain it yourself.
7. Package incidents
- Damaged or leaking package: do not open it. Secure it and call dispatch.
- Lost package: retrace stops, then report.
- Wrong item: secure it, do not deliver it, call dispatch.
8. Exposure basics
For blood or body fluid contact: wash skin with soap and water, or flush eyes or mouth with water, immediately. Then report to dispatch and seek medical care promptly. This is awareness-level guidance only; it does not replace formal BBP training or certification.
9. Code of conduct
- Professional appearance and courtesy at every stop.
- Confidentiality always.
- Work records in GoBee's system only.
- Follow dispatch instructions.
- Violations follow the disciplinary process in the GoBee Employee Manual.
10. Training precondition
No solo delivery until training is complete and documented, with an annual refresher. This rule is part of GoBee's liability protection: it is the record that every operator was prepared before working alone.